Reputation Management

Which sites can Niche.Builders monitor?

Niche.Builders monitors over 80+ review sites on a daily basis, ranging from the popular review sites such as Yelp, TripAdvisor, Google, Yahoo Local, Citysearch, and Foursquare to industry-specific sites like UrbanSpoon, OpenTable, Vitals, RateMDs,, and Travelocity.

Manage Your Reviews. Improve Revenue.

Online reviews have a direct impact on your bottom line. According to Harvard Business School, a 1-star rating increase leads to a 9% increase in revenue. Cone Research, meanwhile, revealed that 4 out of 5 customers will reverse a purchase decision after reading a negative online review. Protect your business with Niche.Builders, the complete online review management software.

HELP! My Yelp reviews are being filtered.

It’s never good news for us to hear that some of those positive reviews you’ve worked so hard to get are not showing up publicly. {Insert sad face.}

Unfortunately, Yelp filters 1 out of every 4 reviews for a number of reasons.

We wish that we could help you manage this. But Yelp and other review sites maintain complete control over your listing on their site (including the way reviews are filtered).

What type of Facebook page can ReviewTrackers monitor?

At this time, the only type of Facebook page that can enable reviews (and that Niche.Builders can monitor) is a local business page

If your Facebook page is set up as a personal or brand page, you won’t have the option to enable reviews. 

It’s easy to change the category of your page if you’d like start collecting Facebook reviews.

Does Niche.Builders pull in old reviews or just new ones?

Yes! During the initial onboarding process for a location, our system will perform a historical scan of all the review sites we find. It can take up to 48 hours to collect and display the historical review data of your business locations.

How far back does your historical scan go?
Usually we'll pull data from the first two pages of the review profile, so the timeline of historical reviews collected depends on how far back in time those two pages go.

Why am I not receiving email alerts?

We're sorry to hear you're not receiving your review alerts. We take email deliverability very seriously and want to make sure to resolve this quickly. There could be a few different scenarios causing this. Let’s run through them below.  

Historical Reviews
First, check to see what date the review was left. Was this review left before we set up your account? 

Are you PCI compliant?

Credit card data is never stored on our server. Your data is secured by Stripe, our payment gateway provider. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

How secure is Niche.Builders?

In addition to Niche.Builders forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support.